OneAmerica company rated #1 in 2011 Boston Research Group satisfaction and loyalty survey
Contact:
Jim Gavin, Media Relations Manager
317-285-4168 or jim.gavin@oneamerica.com
Indianapolis (Nov. 9, 2011) – American United Life Insurance Company® (AUL), a OneAmerica company, has been named the number one 401(k) provider in five key satisfaction categories according to the Boston Research Group's 2011 Defined Contribution Plan (DCP) Sponsor Satisfaction and Loyalty Study. The study is based on a nationwide survey of 1,222 401(k) plan sponsors.
Categories in which AUL earned the top overall satisfaction ranking:
• #1 overall satisfaction with recordkeeper
• #1 satisfaction with employee education
• #1 satisfaction with relationship manager
• #1 satisfaction with plan coordinator
• #1 satisfaction with automated telephone system
Categories in which AUL ranked second or third overall:
• #2 satisfaction with recordkeeping
• #2 satisfaction with participant statement
• #2 satisfaction with telephone representatives
• #3 satisfaction with performance of recordkeeper’s investments
• #3 satisfaction with participant website
“The results of this survey show that we have an ability to make and keep our clients happy,” said Bill Yoerger, senior vice president for the retirement services division of AUL. “Our multitude of top three rankings in this highly respected, independent survey proves that our customers recognize the value that each facet of our organization brings to their businesses.”
In addition to earning more top finishes this year compared to 2010, AUL saw significant increases in many of its satisfaction scores. AUL’s overall satisfaction score rose to 85 percent, satisfaction with relationship managers rose to 89 percent and satisfaction with employee education rose to 84 percent.
Published annually since 2000, the Boston Research Group's Defined Contribution Plan (DCP) Sponsor Satisfaction and Loyalty Study profiles and compares 401(k) recordkeepers. The survey provides a clear portrait of plan sponsor needs and accurately measures the extent to which these needs are being met by major 401(k) providers. AUL participates in the study for retirement plans with assets under $5 million.
About AUL
American United Life Insurance Company® (AUL) is the founding member of OneAmerica® and is focused on providing a strong portfolio of products for individuals, families and small businesses. AUL uses a national network of experienced professionals utilizing an extensive menu of financial products, including life insurance, annuities and employee benefit plan products. The company helps consumers prepare for tomorrow by helping to protect their financial futures.
About OneAmerica
OneAmerica Financial Partners, Inc., is headquartered in Indianapolis, IN. The companies of OneAmerica® can trace their solid foundations back more than 130 years in the insurance and financial services marketplace.
OneAmerica’s nationwide network of companies offers a variety of products to serve the financial needs of their policyholders and other clients. These products include retirement plan products and services; individual life insurance, annuities, long-term care solutions and employee benefit plan products. The goal of OneAmerica is to blend the strengths of each company to achieve greater collective results.
The products of the OneAmerica companies are distributed through a network of employees, agents, brokers and other distribution sources that are committed to increasing value to our policyholders by helping them prepare to meet their financial goals.
Registered group variable annuities issued by AUL are distributed by OneAmerica Securities, Inc., Member FINRA, SIPC, a Registered Investment Advisor, 433 N. Capitol Ave., Indianapolis, IN 46204, 1-877-285-3863, which is a wholly owned subsidiary of AUL.
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